Terms & conditions

Orders above   ship free

Welcome to Château de sable

Chateau de sable was established in 2004 founded by French designer Stephanie Lemaire. We are registered Singapore Company with stores and provide worldwide shipping E-services from Singapore unless stated.
Please take some time to read these Terms and Conditions before ordering any products from www.chateaudesable.com. By ordering any of our products displayed on our website, you agree to be bound by our Terms and Conditions.

1. Term of Sales:
To submit an online order, you may follow the online shopping process. Kindly note that the information displayed on www.chateaudesable.com is an invitation to treat. It do not constitute an offer for sale. Sales contract is formed once your items are shipped out. The following general terms of sale cover the sale of goods presented on the site of Chateau de sable (S) Pte Ltd. Orders can be placed only between Chateau de sable (S) Pte Ltd and a non-trading physical person.

2. Prices and Payment:
Our prices are shown in your designated shipping country currency for EUR, USD, AUD and SGD. For other countries, you can decide to display prices and pay in one of the 4 available currencies. We make the best effort to ensure that details, descriptions and prices displayed on the site are as accurate as possible. In the event that we discover errors in the price and information displayed and you have ordered the items, we will inform you accordingly. Further, confirmation to your order will be required. In the event that you are not contactable, your orders will deemed as cancelled.

Prices displayed excludes shipping charges. Shipping charges will be reflected upon checking out your orders and added to your Order total.

Orders will be delivered to you DDU (Duty Unpaid) as every country has different tax and duties rules. You might be asked to pay for additional duties and taxes by the courier company.

Upon confirming your orders, you may make payment using PayPal payment gateway. If you have e-vouchers or coupons, you are required to enter before you confirm your order and make payment for the balance amount.

3. Secured Payment
Payment for an order on line will be made by credit card only (Visa, Euro card MasterCard, American Express).You will be asked to give your name (as written on the card, your card number (Visa, Euro card, MasterCard or American Express) and the expiry date.
All our transactions are made via a secured server. All confidential information is safeguarded and guaranteed by a server authentication PayPal.

4. Refusal of Order
We reserve the right to withdraw, remove or edit any Products or content from this Site at any time any. We will make our best efforts to always process all Orders. There may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.

We will not be liable to you or any other third party by reason of our withdrawing any Product from this Site, whether it has been sold or not, removing or editing any materials or contents on this Site or for refusing to process or accept an Order.

5. Local Deliveries:
Chateaudesable.com offer standard flat shipping rate throughout Singapore Island wide. Express delivery is available at an additional charges.

All orders received before 10.30 a.m. (GMT +8) on Monday will be delivered within 2-3 business days subject to stock availability.

Please note that during peak season, processing time might delay slightly due to high order volume. Your business is important to us and we make every best effort to expedite in processing your order.

Self-Pick Up:
You may order online and pick up the items from the stores. It may take approximately 7 working days for the collection. To collect on the same week, kindly order before Monday, 9.30 a.m.,

Express Delivery:
Place your order before 11 a.m. to receive your order the next working day or same working day with additional charges of SGD$20. Unfortunately, express shipping are unavailable for weekend deliveries and exchange orders.

6. International Shipping FAQs:
We shipped worldwide except for countries with Château de sable stores. Please check the delivery and shipping section of our T&C for details. You may want to check the nearest store to you.

Estimated delivery time for international Orders:
Europe: 10 to 15 working days
U.S: 4 to 6 working days
Asia: 4 to 5 working days
*Kindly note that the above information are estimation only. It may delay subject to custom process.

Prices displayed excludes shipping charges. Shipping charges will be reflected upon checking out your orders and added to your Order total.

Orders will be delivered to you DDU (Duty Unpaid) as every country has different tax and duties rules. You might be asked to pay for additional duties and taxes by the courier company.

7. Gift Wrapping.
Chateau de sable can send gifts on your behalf. Therefore, you will be required to provide us details:
(1) Name of friend
(3)Contact Number

You may request for flat gift boxes. Kindly make a remark during check out. For purchase of sales items, gift boxes will be limited to maximum 3 gift boxes.

*Please take note, gift wrapping is not available for orders containing school uniforms*.

8. Exchange and Returns:
You may return or exchange within 15 working days. For any items purchased with discounts, on sales or from “Little Fair”, “Flash Sales & “Box It!” are strictly non exchangeable or refundable. School uniforms can be exchanged for a similar design unless they were bought at promotional price (e.g. Buy one, get one at 50% off). There are no returns and no refunds on school uniforms.

To exchange or return your items.
I. kindly log on to your account
II. My account-> order history
III. Click on the details of the order that you wish to exchange or return
IV. Select the items and edit the quantity accordingly for the items that you wish to return or exchange
V. Leave a message and request for RMA (Return of Merchandise Authorization) slip.
VI. Return the item in its original packaging unworn and unwashed. You will need to pay for postage costs. It is advisable to register your mail. You may send the parcel to:
Chateau de Sable Pte Ltd
6A Jalan klapa
Singapore 199318

9. Loyalty Program
Our loyalty program is available and redeemable only on www.chateaudesable.com. The points are valid for 365 days. Loyalty points are non-transferrable. Loyalty points will be issued after the order has been shipped out. If there is any cancelation or refund for the order, your loyalty points will update accordingly.

10. Disclosure of personal data
Chateau de sable undertakes to protect the privacy of persons using its websites and the confidentiality of personal data supplied. Any personal data that you provide is used solely to ensure that your order is efficiently processed. This is how we use any data that we can gather concerning customers: when you place an order, we need to know your name, email, home address, contact and your method of payment. This allows us to process your orders and keep you informed of their status. On chateaudesable.com your personal data is completely protected.

11. Intellectual property
All elements of the Chateau de sable.com website, be it visual or sound, including any subjacent technology, are protected by copyright, trademarks or patents. They are exclusively Chateau de sable (S) Pte Ltd property.
Any user who has a personal Internet site is able to put on his site a simple link which gives direct access to the Chateau de sable.com site homepage. This will in not imply an affiliation contract.
On the other hand, any hypertext link using the framing technique or in-line linking to establish connection to Chateau de sable (S) Pte Ltd is strictly forbidden. In any case, any link, even authorized, must be removed at the request of Chateau de sable (S) Pte Ltd.

12. Dispute settlement:
In case of dispute, an amicable solution will be sought before entering any legal action. Otherwise, any legal action will be brought to the relevant tribunals within the jurisdiction of Chateau de sable (S) Pte Ltd.

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